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Artificial Intelligence

Unlock smarter, faster, more human digital experiences.

AI is transforming how digital experiences are designed, delivered, and optimized. We help organizations use AI to personalize engagement, streamline operations, and make data-driven decisions.

Let’s Build Something Smart

We bring the technical chops and the human context. With 25+ years of experience helping organizations navigate complex digital ecosystems—from higher ed to healthcare—we don’t just plug in tools. We help you integrate AI in ways that feel intentional, ethical, and aligned with your mission. Our difference? A strategy-first approach, UX-obsessed execution, and the belief that AI should enhance, not replace, human connection.

AI Solutions

Whether you're looking to build understanding, identify value, and lay the groundwork or you're ready to embed AI deeply into digital strategy and services, we can help.

 

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AI Strategy & Readiness

Before the build comes the blueprint. We work with you to define where AI fits, what problems it solves, and how to implement responsibly—with a roadmap rooted in business value, not buzzwords.

 

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Custom AI Integrations

From content generation to intelligent agentic search and chat, we design and implement AI tools tailored to your platforms, workflows, and data—securely and seamlessly.

 

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Answer Engine Optimization

Our Answer Engine Optimization (AEO) services help organizations adapt their content strategy for AI-driven discovery—ensuring your content surfaces accurately and authoritatively in tools like ChatGPT, Microsoft Copilot, Perplexity, and Google’s SGE.

 

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Personalization at Scale

AI helps you treat every visitor like an individual. We build adaptive experiences that respond in real time to user intent, behavior, and preferences.

 

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AI-Enhanced Analytics

See deeper and act sooner with predictive insights, anomaly detection, and natural language dashboards that make your data easier to understand—and act on.

 

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Content Intelligence & Co-Creation

From smarter content audits to on-brand AI copy generation, we help teams scale content without sacrificing quality. Use AI to repurpose, personalize, and optimize content across your ecosystem—while staying in control of the voice and message.

 


Areas of Expertise

  • Strategic AI consulting
  • AI-assisted marketing strategy
  • Advanced AI personalization strategy
  • LLM/Generative AI integration
  • Custom AI development
  • AI search and chatbot integration
  • Answer Engine Optimization (AEO)
  • AI tool evaluation and implementation
  • AI compliance and ethics

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AI Packages

We've curated specialized AI solutions packages to meet you where you are in your AI journey. Whether you're just testing the waters or ready for a fully integrated AI transformation, these packages will help take your organization to the next level.

 

AI Essentials Package

For organizations just starting their journey, the goals of the AI Essentials package are to build understanding, identify value, and lay the groundwork for future growth and sophistication.

Deliverables include:

  • AI Readiness Assessment: Audit of data, content systems, workflows, and compliance risks.
  • Opportunity Workshop: 90-minute facilitated session to identify 2–3 AI use cases with clear ROI.
  • Pilot Recommendation Roadmap: Prioritized list of pilot ideas (e.g., chatbot, content summarizer) with effort/impact matrix.
  • Governance & Ethics Starter Guide: Baseline documentation for internal stakeholders (esp. useful in higher ed & public orgs).

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AI Acceleration Package

For organizations ready to deploy tactical AI improvements, the goals are to launch and integrate AI tools that improve efficiency and user experience. 

Deliverables include:

  • AI Content Assistant Integration: AI-driven content suggestions, tagging, or rewriting within your CMS.
  • Smart Search or Chatbot Add-on: Semantic search or AI chatbot powered by leading LLMs, trained on client docs.
  • AI Training & Playbooks: Department-specific prompts, guardrails, and walkthroughs for safe adoption.
  • KPI Dashboard Setup: Track usage, time saved, and content impact of deployed tools.

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AI Transformation Package

For organizations committed to long-term AI-enabled transformation with the goal to embed AI deeply into digital strategy and services.

Deliverables:
  • Custom AI Solution Development: Example: course advisor chatbot, financial aid navigator, grant-matching engine.
  • LLM Fine-Tuning: Train a private language model using institutional content (e.g., policies, curriculum, service manuals).
  • End-to-End Personalization Framework: AI-enhanced user journeys across web, CRM, and email—tailored to roles or behaviors.
  • Ongoing AI Governance & Change Management: Policy design, ethical reviews, and cross-team support for AI adoption.
  • Quarterly Strategic Review - Check-ins to evaluate new tools, iterate on implementations, and stay ahead of trends.

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Additional Insights

Let's have a conversation