Intranet Episerver (now Optimizely) Migration

As with most organizations, the COVID-19 pandemic changed the way businesses interact with both their employees and their customers.

Seattle Children's Hospital was no exception. Not only were they at the core of the pandemic response, but they were also finding better ways to service their 10,000+ employee workforce both on campus and off. As a longstanding business partner for Seattle Children's, they looked to Diagram to spearhead the effort to bring one of their most important corporate communication tools into alignment with their evolving digital accessibility strategies.

While most organizational intranets act as a hub for sharing information with employees, the Seattle Children's intranet goes beyond that.

Not only do they share information, but they also grant access to policy and procedure information that is critical to those team members caring for the patients and their families. To make things more complicated, most of the stakeholders that would normally be coordinated with at Seattle Children's Hospital were busier than ever responding to the hospital and community's COVID-19 efforts. To keep the focus on patient safety and care, Diagram created an agile project plan that consisted of:

• Bringing the existing intranet into brand alignment
• Implementing Episerver (now Optimizely) features that would reduce the time editors would need to spend managing content
• Implementing a mobile-first website design
• Integrating the website's authentication with a federated single sign-on provider
• Performing a scripted content migration of tens of thousands of pages/assets
• Creating training materials and conducting train-the-trainer training
• Migrating the intranet platform to Microsoft Azure
• Making search easier than ever

As with most public websites, the amount of mobile traffic it receives from its users increases month-over-month.

This is often not the case for intranet websites. As part of Seattle Children's evolving digital accessibility strategies, ensuring that the website could be seamlessly accessed by mobile devices was of paramount importance. Diagram made all efforts to ensure that both the internal branding and website design translated fluidly to all screen dimensions on all devices. This included finding ways to programmatically remediate non-conforming content and training editors on the best practices for managing content within a responsive web design.

Mobile accessibility also means creating pathways for internal users to access the website on their mobile devices. As part of this process, the Diagram team integrated the intranet with Seattle Children's preferred single sign-on provider so that when the organization is ready, they can grant access to mobile users across their network.