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Manual QA Engineer

Diagram is on the hunt for a thorough, holistic thinker who is eager to find flaws throughout each step of the development process.

What You'll Be Doing

As a member of the quality assurance (QA) team, you’ll be splitting your time between a few different types of work. Primarily, you’ll be in charge of finding holes in the requirements, design mockups/prototypes, technical blueprints, deployment plans, and any other type of deliverable that will help prevent issues later on. You’ll be rigorously testing everything the team produces across supported browsers/devices and making sure the back-end experience is as friendly as can be.

As an excellent cross-disciplinary collaborator, you'll need to work closely with designers, developers, and other team members on a daily basis. You’ll be spending a lot of time pointing out problems, asking "what if" questions, and transferring your knowledge to our clients. To pull this off, you’ll need to be extremely patient and personable. You’re someone who thrives when helping others and finds reward in setting up the people around you for success.

You’re the boss of making sure that what we deliver is in bulletproof tip-top shape and reflects well on the entire team. Knowing each site inside and out is key, as it will set you up for the other part of the job.

Your other core responsibility will be working with our clients, taking the lead by doing a bit of teaching and handholding as they make the transition from their legacy functionality to the new system we’re building for them. This typically entails training them on how to manage their content and update administrative settings from within the CMS, fielding content-related questions, and ensuring that they have all the proper documentation needed to get their team up and running.

What We're Looking For

The ideal candidate has an incredible, detective-like eye for detail and is always thinking outside of the box. If you apply for this position, the expectation is that you know what you’re doing when it comes to:

  • CMS Administration: Much of your time will be spent bouncing between testing public-facing website interfaces and configuring content within the content management system (CMS). You’re a good fit for this position if you have experience working with CMSs, and even better if you are familiar with Episerver, HubSpot, Ektron or Umbraco. Regardless of the technology, you definitely aren’t the type to shy away when tasked with building a new section of pages or adjusting back-end settings.
  • Bug Tracking: You should have experience in, or experience that prepares you for taking the lead in logging and tracking issues on enterprise-scale website projects. If you have experience working with Jira, it’s a big plus.
  • Developing Training Materials: Although you won’t be expected to create training guides entirely from scratch initially, you should be comfortable wrangling together site-specific documentation and preparing user manuals to accompany the sites we build.
  • Browser-Savviness: In order to make sure our sites are looking good regardless of how people are accessing them, you should know the ins and outs of different browsers. You have a good sense of what modern browsers are capable of and have a keen sense of what to look out for when testing in older versions of Internet Explorer.

If you aren't an expert in every area mentioned above, maybe you're interested in becoming one. We can still chat. We're most interested in finding someone who might be a good cultural fit. So, let's hear about what you believe you can bring to the table.

Working at Diagram

Diagram is a digital consultancy focused on design, development and marketing. We work with a small, exclusive set of client partners. It’s our goal to help them grow by developing strategic digital roadmaps and executing on them. We have a distributed team, with a home base in Naperville, IL (near Chicago).  We’ve been around since 1995. We're a fun, committed group of professionals dedicated to helping each team member produce the best work of their lives. We also offer great health benefits, a 401k plan with company matching, free food and drinks, and other sweet perks.

Cross-Functional Teams

No more hand-offs. Work collaboratively as part of one of our multidisciplinary teams. You’ll be contributing to ideation and decisions at all stages, actively shaping the design of everything you work on.

Open PTO Policy

We respect work-life balance and recognize that flexibility is key. Coordinate within your team, keep up with your work, take time off when you need it. We don't restrict or limit the amount of time off team members take. 'Nuff said.

Challenging Work

We thrive when challenged to design for complex scenarios. We innovate by embracing constraints, and in doing so are able to continuously ship work that delivers tangible value to our clients. We're not a one and done shop. We value long-term client partnerships and iterative improvement.

Interested in becoming a part of a world-class team at Diagram?

To apply for this position, please send something that you feel communicates your expertise and what you're all about. This could be a resumé, a portfolio site, or something entirely unexpected. You decide. Please fill out the form below.